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Have questions about your cruise? We’re here to help.

From travel insurance and packing tips to shore excursions and port directions, this guide has everything you need to prepare for your voyage. Be sure to bookmark this page—you might revisit it more than once as your cruise gets closer.

Need to make a payment? Click here to complete any pending payments.

Travel Insurance

A carefully planned vacation can quickly unravel when impacted by the unexpected a sudden illness, flight delays or even natural disasters. We highly recommend that every trip be covered by a travel insurance plan. Our plans are customized for the trip you booked, so you get the coverage you need for yourself and your travel companions. Help protect your hard-earned investment by purchasing travel protection and get reimbursed for costly, covered events so you can relax and enjoy your trip to the fullest!

When you insure your vacation you get Trip Cancellation coverage that can reimburse your prepaid, non-refundable trip costs if you need to cancel for a variety of unforeseen circumstances, including sickness and injury.
You'll receive access to a 24/7 hotline that provides emergency assistance and concierge services when you need them most—from medication replacement to getting tickets to the hottest show in town.
Our plans include coverage for medical evacuation, which can keep you from getting stuck with huge costs if you get sick or injured and need emergency assistance and transportation on your trip—especially useful if you’re on a cruise!
General Travel Insurance includes access to Teladoc, a service that connects travelers instantly with a network of U.S. licensed physicians for information, medical advice and treatment, including prescription medication, when appropriate. This service allows you to request a virtual visit with a board-certified doctor 24 hours a day, 365 days a year, by web, phone or mobile app.
#booking-history
Online Check-in

Cruise ship passengers must pre-register for their cruises prior to arriving at the departure port. Complete your pre-registration online and reduce your wait time to board the ship. Be sure to have your Booking ID handy.

Get a head start and register today!
Click on your cruise line and start the registration process.
Group Cruises Group Cruises Planning Guide

People who have common interests enjoy traveling together ("birds of a feather, flock together"). There is no better way to travel than on a group cruise vacation. Cruises are affordable, virtually all-inclusive vacations that offer something for everyone regardless of age group. So if you are planning a family reunion, a shipboard wedding or a corporate seminar, you don't need to look any further.

If your group needs help selecting a cruise or getting rates on a specific cruise, please click here to learn more about group cruising and request a quote today.
A Group Cruise is generally 8 or more staterooms traveling together on the same ship and sailing date. It's that simple.
Cruise lines often reward group leaders with free travel. Learn how you can earn your way by organizing a group cruise of your own.
It doesn't matter if you're celebrating a 50th Anniversary or just planning the annual get-together, cruises are multi-generational vacations that are perfect for family reunions.
Aside from the main benefit of enjoying the cruise with friends and/or family, a group cruise most often is priced lower (for the same cabin categories) than regular rates. In addition to the rate reduction, most cruise lines offer certain amenities for the group, such as onboard spending credit, welcome parties and more. Your Group Account Executive can work with you to maximize the value of these amenities.
No, the group may elect to dine together all the time or just at some meals (usually dinner). If the group elects to dine together and they are traveling on a ship that offers early or late dining, then all group members must elect the same time. Also, the group dinners can be held in the optional restaurants (at extra cost). The key here is that there are many dining options, which your Group Account Executive will review when setting up the group.
Yes, through our special arrangement with Shore Excursions Group there are two options. We can arrange one or more group excursions during the cruise or the group members can go online to our website and book individual excursions with savings of up to 25% from prices for the same tour purchased on the ship.
Absolutely! We can arrange most group events in advance. Meeting rooms are generally free of charge. There are some costs associated with cocktail parties and coffee breaks and these vary on a cruise line-by-cruise line basis. Most of the medium to larger cruise lines have at least one Group Coordinator on board who will assist you once you board.
It is available and strongly recommended. We automatically add third-party trip insurance to all group bookings. Group members who wish to arrange their own can remove this from the invoice but traveling on any cruise without insurance is strongly discouraged.
Each cruise line has different policies regarding this and your Group Account Executive can advise the program offered by your specific line. Generally, the cruise line will honor the group rate but some of the amenities offered such as cocktail parties or onboard credits may be reduced or eliminated depending on the final group count.
No, a variety of stateroom types ranging from interior to suites can be held for your group (subject to availability).
If you booked your airfare on your own, you are responsible for your transportation from the airport to the pier. This may include taxi and shuttle services to the pier, which are available at all major airports, or you may purchase transfers from the cruise line.
In the event you need to postpone your cruise vacation, we strongly encourage you to reschedule your cruise to a later date, rather than canceling. To reschedule your cruise, contact your cruise expert.

To find information on cancellation policies for your specific cruise line, please refer to "Cruise Line Health & Safety" tab under the Cruise "FAQs" section.

Generally, cruise lines have a flexible cancellation policy, most offering refunds in Future Cruise Credits.
Shore Excursions

Your cruise vacation is just around the corner. Before you leave, be sure to book your Shore Excursions. Choose from outdoor activities, city tours, cultural experiences, shopping outings and more!

Why book your Shore Excursions with us?
  • You'll pay up to 40% less than most cruise line prices
  • Avoid the overcrowded excursions that cruise lines offer
  • Access to hand-picked, exclusive multi-port discount packages
  • Guaranteed on-time return to your ship
  • Enjoy a money-back satisfaction guarantee

Don't delay Shore Excursions have limited capacity and fill up quickly!

FAQ
Shore excursions are the activities done at each port. These can be cultural, scenic, active & more! Excursions are the best way to maximize the value of your cruise as well as your time ashore.
We make it hassle-free. Have your cruise and activities under the same reservation & in the same spot. Plus, get up to 40% off shore excursions vs. cruise line pricing, save hours of time waiting in line on board & secure premium time for excursions.
to browse excursions available for your itinerary! Have your cruise line, ship name and sailing date handy.
Now! Shore excursions should be booked at least 120 days before your departure day. While you can book excursions at the last minute, popular tours sell out in advance, so we recommend reserving your excursions as far in advance as possible. This will give you the best chance of booking your first choice in each of the ports. Pro-tip — plan excursions in line with booking your cruise and flights.
Shore excursions are selling out as early as six months before departure. Why? More and more cruise ships are arriving at port each day and the number of excursions available has not increased.

Excursions like helicopter rides, culinary classes, marine life, etc., have thousands of people already booking them and there are only a certain number of spots and times available. Booking ahead ensures you are getting your top choices at the most optimal time.
Shortly after you reserve a tour, we will email your confirmation which will include your tour vouchers as well as instructions on how and when to meet up with your tour guide.
Shore excursions include transportation according to the itinerary, meals, refreshments, guides and entrance fees as indicated in the individual tour descriptions.
The level of activity varies by tour. In order to help you understand the level of activity involved in each tour, we have created the following three categories.

Minimal (Easy) Physical Activity:
Only light walking and no major climbing required. You may need to negotiate a few steps.

Moderate Physical Activity:
A fair amount of walking is required, and you may need to climb up full flights of steps and/or negotiate uneven terrain.

Significant (Difficult) Physical Activity:
A large amount of walking and/or climbing is required, often over unpaved and uneven terrain. You should be in good physical health if you reserve one of these tours.

Please refer to the specific tour descriptions to see which category applies to the tour. If you have more specific questions, please contact one of our Shore Excursion Experts during normal business hours.
If you need to make changes to your reservation or to cancel a tour, please contact one of our Shore Excursion Experts during regular business hours and they will be happy to assist you.
For most tours, there is no minimum age for children as long as they are accompanied by a parent or guardian. Guests under the age of 18 years are not permitted to participate without a parent or guardian. In some cases, an unaccompanied minor may be permitted on a tour if a waiver is signed by the parent.
Yes. In Alaska, please allow at least 30 minutes between each tour. In all other regions, please allow at least 60 minutes between each tour.
Extending a gratuity to your guide or driver is strictly optional but greatly appreciated by those guiding you through your tour. A commonly accepted guideline is $3.00 USD per person for a half-day tour and $5.00 USD per person for a full-day tour.
CRUISE EXCURSION TYPES
Cultural & Local

Allowing you to experience the customs, heritage and local flavor of the destinations

Scenic

Providing up-close and personal access to some of the most spectacular natural environments on Earth

Outdoor & Active

Offering a multitude of exciting and adventurous experiences

Water & Beach Activities

Providing unique ways to enjoy the ocean, beach and sea life

Culinary

Allowing you to sample the local culinary delights

Pack Your Bags!
Here's a comprehensive guide to packing for your upcoming cruise.
Click here to print this list
Cruise Travel Essentials:
Travel Documents, Wallet Items & Paperwork
Airline tickets or e-ticket confirmation
Cruise documents
Passports and visas (if necessary) or proof of citizenship (check with your cruise line for requirements)
Driver's license and auto insurance card - in case you decide to rent a car when ashore
Another picture ID - if you don't take driver's license
Vaccination certificate (if required)
Medical insurance cards and medical history (especially if traveling alone)
Copy of prescriptions and list of all medicines you are taking
Credit cards - alert them you are traveling outside your normal area & ask about foreign transaction fees
ATM card
Cash or traveler's checks (be sure to keep traveler's checks receipt in a separate location)
3 copies of airline tickets, cruise tickets, passports/visas, itinerary - pack 1 copy in carry on, 1 copy in checked luggage, and leave one copy with someone at home
Contact numbers to report lost/stolen credit cards or traveler's checks
Emergency numbers at home
Wallet and fanny pack
Watch - a dual time zone watch is perfect!
Pens - you'll have embarkation & debarkation forms to fill out
Electronics and Camera Equipment
Plug adapter and converter
Cell phone and charger
Tablet and charger
Laptop computer
Binoculars
Film or digital camera
Extra film (don't put undeveloped film in checked luggage)
Extra memory cards for digital camera
Batteries for digital camera
Disposable underwater camera - for snorkeling or beach days
GoPro
Portable charger
Extension cord/power strip with multiple plug-ins
Medicine Kit
Prescription drugs and any other essential medications in a carry-on bag
Earplugs
Small first aid kit (Band-Aids, Q-tips, antibiotic cream, bandages, anti-diarrheal, cortisone cream, aspirin / Tylenol / Advil)
Germicidal hand cleaner or handi-wipes
Bug spray (not for your cabin on the ship, but for those pesky mosquitoes ashore)
Sunscreen/sunblock
Aloe vera or other sunburn relief
Motion sickness medication
Reading Materials and Necessities
Glasses, contact lenses, contact lens cleaner
Sunglasses
Guidebooks and other port of call information
Foreign language phrasebook or dictionary
Reading materialbooks to read while on the plane or lounging by the pool
Journal or notebook and pen/pencilfor making notes to tell your friends back home about your experiences
Business cards with email address to give out to new cruise friends
Home and email addresses of friends/relatives back homefor sending postcards, emails, or gifts
Other Necessities
Carry-onfor essentials while your luggage is being delivered to your room. You'll want to keep your prescriptions or other essential medications here.
Backpack or beach tote
Wrinkle-release spraythere are no irons in staterooms!
Bathroom-door organizermost cruise ship vanities are small, store your toiletries here to save space.
Winemost cruise lines allow one bottle per passenger
Extra luggage name tags (in case yours are lost on the outbound trip)
Ziploc bags of all sizes and garbage/laundry bags
Small umbrella
Collapsible travel pillow for those long airplane flights
Playing cards
Sports gear (e.g. snorkeling gear)
Sewing kit and scissors (pack in checked luggage)
Hats/caps/visors
Women's Packing List:
Clothing
Tops of all types (tank tops, short-sleeved, long-sleeved)
Shorts, Capri pants, jeans
Undergarments (think about evening wear - strapless bras, slips, etc.)
Pajamas
Swim suit and cover-up / sarong
Thongs / flip-flops
Rubber sandals for beach
Work-out clothes and sports bra
Tennis shoes / sneakers
Outfits for informal nights
Outfits for formal nights
Outfits for casual nights
Evening shoes
Costume jewelry
Evening sweater
Sports socks / trouser socks / pantyhose
Purses (day and evening)
Windbreaker jacket
Sweatshirt
Walking shoes
Raincoat with hood
Gloves and stocking cap (if expecting cold weather)
Belts
Scarves
Sundries and Miscellaneous
Blow dryer
Curling iron / flat iron
Hairbrush / comb
Hair spray / styling sprays
Shampoo and conditioner / dry shampoo
Shower cap
Deodorant
Toothbrush, toothpaste, dental floss and mouthwash
Tweezers
Make-up mirror
Make-up and brushes
Make-up remover
Facial cleanser, moisturizer, serums, etc.
Body lotion
Nail polish and remover
Nail clippers and file (be sure to pack in checked luggage)
Razor and shaving cream
Feminine hygiene products
Men's Packing List:
Clothing
Tops of all types (tank tops, t-shirts, long-sleeved)
Shorts and jeans
Underwear and undershirts
Pajamas
Swim suits
Flip-flops
Rubber sandals for the beach
Work-out clothes
Tennis shoes / sneakers
Outfits for informal nights - dress shirts, sport jacket, slacks, dress or casual shoes
Outfits for formal nights - tuxedo jacket and pants or dark suit, tuxedo shirt, tie, cufflinks, dress shoes
Outfits for casual nights
Sports socks / trouser socks / black dress socks
Belts
Windbreaker jacket
Sweatshirt
Walking shoes
Raincoat with hood
Gloves and stocking cap (if expect cold weather)
Sundries and Miscellaneous
Hairbrush / comb
Hair spray / styling sprays
Shampoo and conditioner / dry shampoo
Deodorant
Toothbrush, toothpaste, dental floss and mouthwash
Tweezers
Nail clippers and file (be sure to pack in checked luggage)
Razor and shaving cream (or electric razor and supplies)
How to Obtain a Passport
or Visa for Your Cruise
Click here to print this list
First-Time Passport Holder

Exciting! Your passport is your ticket to travel the world. To start the process, you'll need to fill out a form. After your form is completed, be sure to have your supporting documents nearby. Next, get ready for picture day! Your passport picture will last you for a while, so be sure to brush your hair. (Check out this guide on How to Submit a Good Photo). Next, pay the passport fees. Here's a nifty free calculator courtesy of Travel.State.Gov. Finally, you'll submit all at once!

Here's where you can find the most up-to-date info!

Renew Your Passport

You may be able to renew your passport by mail! See if these steps apply to you.

  • 1. Do you have your passport in your possession to submit with your application?
  • 2. Is your passport in good shape (aside from a little wear and tear)?
  • 3. Was it issued when you were 16 or older?
  • 4. Was it issued within the last 15 years?
  • 5. Was it issued in your current name or can you document your name change?

If these steps don't apply, check out this resource.

How Long Does It Take to Get a Passport?

Routine Service = approximately six weeks

Expedited Service = approximately 2 weeks with a rush fee applied

What's a Passport Expediting Service?

You may have heard of private third-party companies that help with the passport process.

For the latest info check out:

Immigration and Documentation
for Cruise Vacations

All cruise ships are required to file a passenger manifest with the National Immigration Naturalization Service (I.N.S) prior to sailing. The government asks for key personal information from each passenger including, but not limited to, names, gender, dates of birth, residency, citizenship and passport details, if applicable. The Advance Passenger Information System (APIS) is standard for all airlines and cruise reservations. Failure to provide this information to your cruise line in advance of your cruise may result in delayed or denied boarding without a refund. You will receive additional information with your cruise documents.

Print this list
Passport Requirements

Passport requirements vary by destination and your citizenship. Please review the section below to determine your passport requirements.

U.S. Citizens

On June 1, 2009, the U.S. government implemented the full requirements of the land and sea phase of WHTI (Western Hemisphere Travel Initiative). The rules require most U.S. citizens entering the United States at sea or land ports of entry to have a passport, passport card, or other travel document approved by the Department of Homeland Security.

CHILDREN: U.S. citizen children under the age of 16 will be able to present the original or copy of their birth certificate, or other proof of U.S. citizenship such as a naturalization certificate or citizenship card.

Groups of U.S. citizen children ages 16 through 18, when traveling with a school or religious group, social organization, or sports team, will be able to enter under adult supervision with originals or copies of their birth certificates or other proof of citizenship. See the Department of Homeland Security's website for more information on the changing travel requirements.

U.S. Passport and WHTI Compliant Documents:

  • U.S. Passport: U.S. citizens may present a valid U.S. passport to enter or re-enter the United States when traveling via air, land or sea from outside the country.
  • U.S. Passport Card: The passport card is only valid for re-entry into the United States at land border crossings and sea ports-of-entry from Canada, Mexico, the Caribbean region, and Bermuda.

WHTI-Compliant Travel Documents for U.S. citizen travel via land or sea, as of January 31, 2008:

  • Trusted Traveler Cards (NEXUS, SENTRI, or FAST).
  • State Issued Enhanced Driver's License (when available).
  • Enhanced Tribal Cards (when available)
  • U.S. Military Identification with Military Travel Orders
  • U.S. Merchant Mariner Document when traveling in conjunction with official maritime business
  • Native American Tribal Photo Identification Card
  • Form I-872 American Indian Card

Please Note:

If your cruise requires air travel between the U.S. and the Americas, Canada, the Caribbean, Bermuda or Mexico, you will be required to present a passport when departing from or returning to the U.S. by air.

Even if your cruise does not involve air travel outside the U.S., should you be required to unexpectedly depart a vessel prior to the end of the sailing, a passport would be required to re-enter the U.S. by air. As such, all cruise lines continue to strongly recommend that all passengers are in possession of a passport.

Lawful Permanent Residents

Air Travel

  • All travelers including children must present a passport or secure travel document when entering the United States by air.

Land/Sea Travel

Citizens from Other Countries

Air Travel

  • All international visitors regardless of country of origin must present a passport or secure document when entering the United States by air.

Land/Sea Travel

  • Canadian Citizens - Beginning June 1, 2009
  • Canadian citizens will need to present a single document that complies with the Western Hemisphere Travel Initiative (WHTI). See the WHTI Program for more information.

Bermudian Citizens - Beginning June 1, 2009

  • Bermudian citizens will need to present a single document that complies with the Western Hemisphere Travel Initiative (WHTI). See the WHTI Program for more information.

Mexican Citizens - Mexican citizens, including children, must present a passport with a non-immigrant visa or a laser visa border crossing card.

  • Document requirements for most Mexican citizens, including children entering the United States, do not change under WHTI. See the WHTI Program for more information.
  • US-VISIT biometric procedures may apply to some Mexican citizens. Find out how US-VISIT works.

All Others

  • Travel Document Requirements - Visitors Traveling Under the Visa Waiver Program: International travelers entering the United States under the Visa Waiver Program need to present an e-Passport if their passport was issued on or after October 26, 2006.
  • US-VISIT: Entry and exit process for visitors requiring a visa, using biometrics such as digital fingerscans and digital photographs, to ensure the person crossing the U.S. border is the same person who received the visa.
  • ESTA: Internet-based Electronic System for Travel Authorization (ESTA) to screen Visa Waiver Program (VWP) applicants prior to traveling to the United States.
  • e-Passports: The United States requires that travelers entering the United States under the Visa Waiver Program have an e-Passport if their passport was issued on or after October 26, 2006.
  • Travel For Non-U.S. Citizens: (CBP) Information for visitors to the United States that are visiting for the purpose of working, studying, business travel or immigration.

All Travelers

  • All travelers are responsible to learn of the documentation requirements for your vacation. If you are a non-U.S. citizen, you must contact the embassy or consulate representing the country of your citizenship. Due to changing security conditions, neither the cruise line nor arrivia is able to provide complete information.
  • ALL DOCUMENTATION, INCLUDING VALID PASSPORTS, BIRTH CERTIFICATES, VISAS, ETC. IS THE SOLE RESPONSIBILITY OF THE TRAVELER. You will be denied boarding by the cruise line without recourse for failure to present proper documentation and no refund will be given by the cruise line or arrivia.
Non-U.S. citizens traveling to Canada or Alaska

The Canadian government requires foreign citizens from most countries other than the U.S. to obtain a visa for entry into Canada. This law affects travelers on all cruise itineraries that begin or end in Canada, as well as those that make a port of call in Canada. Failure to present the required visa will result in denied boarding with no refund. To learn if Canada requires a visa for citizens of your country, please call your embassy or consulate.

CRUISE FAQS

Congratulations on your upcoming cruise! As you prepare for your Bon Voyage, we are here to make sure you have the latest information!

Passports are required for all U.S. citizens to take a cruise aboard a foreign-flagged ship. Some countries on your itinerary may also require a visa for entry. U.S. citizens traveling aboard U.S.-flagged vessels in Hawaii and Alaska can board the ship without a passport; however, valid proof of identity is still required.

Proof of COVID vaccination and a negative COVID test may be required, depending on your country of origin, destination & cruise line. Requirements change frequently visit your cruise line’s website for the most up-to-date information. Links for each cruise line can be found below, titled Cruise Line Health & Safety

Yes! During cruise checkout, you’ll have the option to enter your past passenger number in the “Guests” section. While this step is optional, we highly recommend it if you've booked with the cruise line previously, as adding your past passenger number helps link your new cruise booking to your existing profile with the cruise line. This ensures your loyalty status, perks and past sailing history are recognized, which can make for a smoother check-in and a more personalized experience onboard.
After your final payment, you will receive an email from your cruise line to complete online check-in. The United States Border Security Act requires cruise ship passengers to complete their registration prior to arriving at the pier. Please be sure to have your Booking ID ready. After your check-in is complete, you will be able to reserve onboard add-ons like specialty dining, beverage packages, spa services & more.
The cruise lines have no limitation for onboard luggage. You will receive luggage tags with your cruise documents. Please complete them and attach the tags to your bags prior to arriving at the pier. If you have electronic documents or Pier Pick-up Documents, the porters at the pier have extra baggage tags and will help you complete them when you arrive.

Your baggage will be delivered to your cabin within 2 hours after you board the ship. It is highly recommended that each person brings a carry-on bag with a change of clothes, medication, sunscreen, bathing suit, camera, etc. to have until your bags arrive.
Generally speaking, cruise lines offer a traditional dining experience in a main dining room with the option of two seating times. Early Seating typically begins between 6:00 pm - 6:30 pm and Late Seating typically begins around 8:15 pm. Some cruise lines may have other specific seating times & schedules.

You can order from a set menu that changes daily. For most cruisers, this is one of the highlights of the cruise experience and gives them an opportunity to meet new people from all over the world and develop a relationship with a wait staff who has learned how to cater to their individual needs.

Many cruise lines now offer alternatives to this more structured dining experience. This not only includes casual dining venues like buffets for breakfast, lunch and dinner, and pizzerias; but also, specialty gourmet restaurants offering Asian, French, Italian and Southwestern cuisine. Depending on your tastes or mood for the night, you can eat anywhere you want, including room service, which is available on most cruise ships 24 hours a day.
You can eat all you want on a cruise ship without having to pay for a meal. However, if you prefer to dine at a more intimate, upscale specialty dining restaurant, you can make a reservation for an additional fee.

These "reservations-only" restaurants are smaller dining bistros that cater to a limited number of guests every evening. They offer passengers a chance to break the normal routine and have a nice, romantic dinner for two without the kids to enjoy each other's company. Many of these specialty restaurants are comparable in quality to the world’s finest restaurants. The additional charges range from an average of $10 - $50 per guest depending on the cruise ship and restaurant, with some venues offering premium experiences of $100 or more per person.

These restaurants book very quickly, so you should make your reservations as soon as you board your ship.
Most ships can accommodate salt-free, Kosher, gluten-free, vegetarian, or other diet preferences. However, this request must be made in advance, so be sure to advise the cruise line of this requirement when you book your cruise.
Soft drinks, bottled water, beer, wine and spirits are usually not included in your cruise fare. Many cruise guests opt to purchase a beverage package to help lower the cost of onboard expenses. While inclusions vary by cruise line, most beverage packages include beer, wine by the glass, mixed drinks, specialty cocktails, soda, juices, non-alcoholic cocktails, energy drinks, specialty coffees and most bottled water. Limitations related to drink cost & gratuity charges may apply.
Cruise lines offer a wide variety of inclusive onboard activities and entertainment. Most outdoor activities such as waterparks & waterslides, recreational sports games and mini-golf are free of charge. Live music, game shows, nightclubs & select performances are also usually included in your fare. Larger attractions may have an additional fee and require reservations. Please visit your cruise line site to learn more about specific onboard activities & entertainment.
Most cruise lines offer youth clubs for guests under 18 years old at no extra cost. To have the most up-to-date information, check on the cruise line's site to find any updates to kids' club times/rules/availability, as these vary by cruise line and some cruise lines may not have those typical options available at this time.

Each program is organized by age groups and is supervised by certified cruise personnel. The minimum age for a child to participate in the program varies but is usually 2-3 years old and must be potty trained.

Please keep in mind that luxury cruise lines and specialty cruises may not offer facilities for families traveling with children.
Due to heightened security and screening measures, it is mandatory that you arrive at port no later than 90 minutes (about one and a half hours) prior to departure to board the ship.

For cruises departing the continental United States, you should plan to arrive no later than 1:00 pm on the day of departure. This should provide ample time to collect your bags and transfer to the ship, even if the port is an hour from the airport. By arriving early, you are planning for unforeseen flight delays and increasing your chances of meeting the ship on time.

Return flights should not be booked any earlier than noon on the day your cruise returns. For airports that are longer distances from the cruise port, plan accordingly and ask your Cruise Expert.

If you are booking your own flights, we recommend you consider arriving a day prior to the cruise to ease any concerns of arriving at the port on time. This is especially recommended for travel during the winter months when weather delays are common.

If you booked your airfare on your own, you are responsible for your transportation from the airport to the pier. This may include taxi and shuttle services to the pier, which are available at all major airports, or you may purchase transfers from the cruise line.
If you need to cancel, policies vary by cruise line and specific sailings. Please call 1.866.691.5109 for your exact cruise’s policy.

In the event you need to postpone your cruise vacation, we strongly encourage you to reschedule your cruise to a later date, rather than canceling. To reschedule your cruise, please call 1.866.691.5109.

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Contact Us/Cancellations

Due to high call volume, we are asking all members to follow these guidelines regarding cancellation of your cruise:

Contact Us for Service on an Existing Booking

If you need to make modifications to an existing cruise reservation, please click here to email our Customer Service Department.

Please use your Booking Number as the subject line of the email.


Cruise Cancelled Due to COVID

If your cruise has been suspended by the cruise line due to COVID, there is no need to contact our office. Our Customer Care Team will reach out to you via email with your options.


Voluntary Cancellations 

If you would like to cancel your existing cruise booking, please click here*
*Please allow pop ups in your browser or right click to open link in a new window.

Your request will be submitted to our Customer Care Team to action. 

  • If your booking is in penalty, we will reach out to you via the email or phone number on file with our agency to review your request prior to processing the cancellation.  
  • If your booking is fully refundable, we will process your refund* and an email will be sent to you once completed. 

*Please note: All refunds will be returned to your original form of payment. For example, if you paid for all or a portion of your cruise by using a Future Cruise Credit (FCC) from the cruise line or our agency, the portion paid with your FCC does not qualify for a cash refund. Instead, your FCC will be returned to your cruise line or agency account.