From travel insurance and packing tips to shore excursions and port directions, this guide has everything you need to prepare for your voyage. Be sure to bookmark this page—you might revisit it more than once as your cruise gets closer.
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A carefully planned vacation can quickly unravel when impacted by the unexpected — a sudden illness, flight delays or even natural disasters. We highly recommend that every trip be covered by a travel insurance plan. Our plans are customized for the trip you booked, so you get the coverage you need for yourself and your travel companions. Help protect your hard-earned investment by purchasing travel protection and get reimbursed for costly, covered events so you can relax and enjoy your trip to the fullest!
Cruise ship passengers must pre-register for their cruises prior to arriving at the departure port. Complete your pre-registration online and reduce your wait time to board the ship. Be sure to have your Booking ID handy.
People who have common interests enjoy traveling together ("birds of a feather, flock together"). There is no better way to travel than on a group cruise vacation. Cruises are affordable, virtually all-inclusive vacations that offer something for everyone regardless of age group. So if you are planning a family reunion, a shipboard wedding or a corporate seminar, you don't need to look any further.
Your cruise vacation is just around the corner. Before you leave, be sure to book your Shore Excursions. Choose from outdoor activities, city tours, cultural experiences, shopping outings and more!
Don't delay — Shore Excursions have limited capacity and fill up quickly!
Allowing you to experience the customs, heritage and local flavor of the destinations
Providing up-close and personal access to some of the most spectacular natural environments on Earth
Offering a multitude of exciting and adventurous experiences
Providing unique ways to enjoy the ocean, beach and sea life
Allowing you to sample the local culinary delights
Exciting! Your passport is your ticket to travel the world. To start the process, you'll need to fill out a form. After your form is completed, be sure to have your supporting documents nearby. Next, get ready for picture day! Your passport picture will last you for a while, so be sure to brush your hair. (Check out this guide on How to Submit a Good Photo). Next, pay the passport fees. Here's a nifty free calculator courtesy of Travel.State.Gov. Finally, you'll submit all at once!
You may be able to renew your passport by mail! See if these steps apply to you.
If these steps don't apply, check out this resource.
Routine Service = approximately six weeks
Expedited Service = approximately 2 weeks with a rush fee applied
You may have heard of private third-party companies that help with the passport process.
For the latest info check out:
All cruise ships are required to file a passenger manifest with the National Immigration Naturalization Service (I.N.S) prior to sailing. The government asks for key personal information from each passenger including, but not limited to, names, gender, dates of birth, residency, citizenship and passport details, if applicable. The Advance Passenger Information System (APIS) is standard for all airlines and cruise reservations. Failure to provide this information to your cruise line in advance of your cruise may result in delayed or denied boarding without a refund. You will receive additional information with your cruise documents.
Passport requirements vary by destination and your citizenship. Please review the section below to determine your passport requirements.
On June 1, 2009, the U.S. government implemented the full requirements of the land and sea phase of WHTI (Western Hemisphere Travel Initiative). The rules require most U.S. citizens entering the United States at sea or land ports of entry to have a passport, passport card, or other travel document approved by the Department of Homeland Security.
CHILDREN: U.S. citizen children under the age of 16 will be able to present the original or copy of their birth certificate, or other proof of U.S. citizenship such as a naturalization certificate or citizenship card.
Groups of U.S. citizen children ages 16 through 18, when traveling with a school or religious group, social organization, or sports team, will be able to enter under adult supervision with originals or copies of their birth certificates or other proof of citizenship. See the Department of Homeland Security's website for more information on the changing travel requirements.
WHTI-Compliant Travel Documents for U.S. citizen travel via land or sea, as of January 31, 2008:
Please Note:
If your cruise requires air travel between the U.S. and the Americas, Canada, the Caribbean, Bermuda or Mexico, you will be required to present a passport when departing from or returning to the U.S. by air.
Even if your cruise does not involve air travel outside the U.S., should you be required to unexpectedly depart a vessel prior to the end of the sailing, a passport would be required to re-enter the U.S. by air. As such, all cruise lines continue to strongly recommend that all passengers are in possession of a passport.
Air Travel
Land/Sea Travel
Air Travel
Land/Sea Travel
Bermudian Citizens - Beginning June 1, 2009
Mexican Citizens - Mexican citizens, including children, must present a passport with a non-immigrant visa or a laser visa border crossing card.
All Others
All Travelers
The Canadian government requires foreign citizens from most countries other than the U.S. to obtain a visa for entry into Canada. This law affects travelers on all cruise itineraries that begin or end in Canada, as well as those that make a port of call in Canada. Failure to present the required visa will result in denied boarding with no refund. To learn if Canada requires a visa for citizens of your country, please call your embassy or consulate.
Congratulations on your upcoming cruise! As you prepare for your Bon Voyage, we are here to make sure you have the latest information!
Proof of COVID vaccination and a negative COVID test may be required, depending on your country of origin, destination & cruise line. Requirements change frequently — visit your cruise line’s website for the most up-to-date information. Links for each cruise line can be found below, titled Cruise Line Health & Safety.
Due to high call volume, we are asking all members to follow these guidelines regarding cancellation of your cruise:
If you need to make modifications to an existing cruise reservation, please click here to email our Customer Service Department.
Please use your Booking Number as the subject line of the email.
If your cruise has been suspended by the cruise line due to COVID, there is no need to contact our office. Our Customer Care Team will reach out to you via email with your options.
If you would like to cancel your existing cruise booking, please click here*.
*Please allow pop ups in your browser or right click to open link in a new window.
Your request will be submitted to our Customer Care Team to action.
*Please note: All refunds will be returned to your original form of payment. For example, if you paid for all or a portion of your cruise by using a Future Cruise Credit (FCC) from the cruise line or our agency, the portion paid with your FCC does not qualify for a cash refund. Instead, your FCC will be returned to your cruise line or agency account.