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You're about to embark on an amazing trip!

Before your travel, this portal will serve as a guide to everything you'll ever need (and want) to know about your upcoming Hotel Stay. Over the next few months, weeks, and even days, you may find yourself reviewing the information quite a bit, so be sure to bookmark it for easy access! We'll cover everything from Check-in & Checkout, Cancelling your reservation and more. Happy stay!

–Your friends at Government Vacation Rewards

View your Booking

To view your booking, visit "My Account". Once in your account dashboard, click on "Booking Activity" in the My Account menu on the left-hand side of the screen. There you will find a complete list of all upcoming and past reservations.

Check-In & Checkout

Check-In & Checkout Instructions

Detailed check-in instructions will be emailed to you at the time of booking. It is recommended to adhere to the check-in times stated on your reservation summary. Missing your check-in window may result in reservation cancellation due to no-call/no-show. If you are experiencing any travel delays that may affect your check-in, please call us immediately so that we can coordinate with the hotel on your behalf.

If you experience an unforeseen event and must check out from the hotel earlier than what is stated on the reservation, it is recommended that you speak with the front desk staff for support. If the resolution is not to your satisfaction, please call us so that we can provide further support.

Change & Cancel

Cancellation Policy

For expediency, you can cancel your reservation online at any time prior to the check-in date. Penalties may apply depending on your reservation's cancellation policy, as well as the date in which you initiate the cancellation. We recommend that you always review your reservation's cancellation policy prior to cancelling. Refundable room types may still incur fees if not cancelled within the refundable timeframe. Non-refundable room types are always non-refundable. Changes to these reservations are strictly prohibited. If the reservation is cancelled, all moneys paid will be forfeited. For reservations booked over the phone, agent assistance fee penalties may apply.

For any cancellations where a refund is due, your card will be reimbursed immediately. Any benefit currencies applied towards the reservation will be reinstated and set to the original expiration date. If any benefit currencies are already expired when the reservation is cancelled, those currencies will not be refunded. Please be aware of those expiration date prior to cancelling or contact one of our reservation specialists for assistance.

Payment & Receipt

Prior to placing a reservation with the hotel, we will always pre-authorize the credit card entered at the time of booking. A pre-authorization is a temporary hold to confirm funds with your financial institution. In some rare cases, a hotel room that you are attempting to book may either sell out or is no longer available at the price quoted. When this occurs, no actual charges are made to the credit card. The bank will release the hold at their discretion, typically up to 72 hours after the initial pre-authorization is made.

Booking

Amenity Inclusions

Hotel amenities vary by hotel and by room type. Included amenities will be specified in either the hotel details or in the details section of each room type listed. Please refer to the hotel and room type details for more information. If you require further assistance, our specialists are happy to help. Please note an agent assistance fee may apply.

At times, hotels that offer all-inclusive stays also offer room-only stays. It's important that you review the details on the room type listing to ensure that the rate you are booking is either all-inclusive or not. If you require further assistance, our specialists are happy to help. Please note an agent assistance fee may apply.

At this time, we are unable to process multiple rooms under a single booking. In some cases, we are able to provide an estimate on the number of rooms that remain for a particular room type at a hotel. If you are not seeing the number of rooms remaining, we are unable to provide an estimate at that time. We always strongly recommend that you book hotel reservations with more than a month in advance to reduce any inconveniences that may come up.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed with the exception of ADA compliant requests if available.
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