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You're about to embark on an amazing trip!

Before your departure, this portal will serve as a guide to everything you'll ever need (and want) to know about your upcoming trip. Over the next few months, weeks, and even days, you may find yourself reviewing the information quite a bit, so be sure to bookmark it for easy access! We'll cover everything from Pickup & dropoff, Cancelling your rental and more. Happy driving!

–Your friends at Government Vacation Rewards

View your Booking

To view your booking, visit "My Account". Once in your account dashboard, click on "Booking Activity" in the My Account menu on the left-hand side of the screen. There you will find a complete list of all upcoming and past reservations.

Pickup & Drop-off

Pickup & Drop-Off Instructions

Detailed pickup and drop-off instructions will be emailed to you at the time of booking. It is recommended to strictly follow your pickup and drop-off schedule. Most rental car companies have very firm protocols and policies. Not picking up your vehicle at the designated pickup time and location may result in a cancellation. If you are experiencing any travel delays that may affect your pickup, please call us immediately so that we can coordinate with the rental car location on your behalf.

Most rental car companies do not accept debit cards to be kept on file, so always be prepared to present a major credit card and an official driver's license matching both the name on the credit card and the name on the reservation.

The rental agreement is subject to each rental car company's policy, and it is highly advised to pay close attention to the rental agreement when picking up and dropping off the vehicle.

Change & Cancel

Cancelling Your Car Rental

Every car rental reservation is fully refundable as long as the car hasn't been picked up. For expediency, you can cancel your reservation online prior to the pickup date. For past reservations where the car rental was not picked up, please call our team immediately. Once our team verifies that the car rental was not picked up, they will initiate the refund. Please give up to 7-10 business days for the refund to be reflected on your bank statement. For reservations booked over the phone, agent assistance fee penalties may apply.

For any cancellations where a refund is due, your card will be reimbursed immediately. Any benefit currencies applied towards the reservation will be reinstated and set to the original expiration date. If any benefit currencies are already expired when the reservation is cancelled, those currencies will not be refunded. Please be aware of those expiration date prior to cancelling or contact one of our reservation specialists for assistance.

Payment & Receipt

Prior to placing a reservation with the car rental company, we will always pre-authorize the credit card entered at the time of booking. A pre-authorization is a temporary hold to confirm funds with your financial institution. In some rare cases, a car rental that you are attempting to book may either sell out or is no longer available at the price quoted. When this occurs, no actual charges are made to the credit card. The bank will release the hold at their discretion, typically up to 72 hours after the initial pre-authorization is made.

Booking

Rental Insurance

We are proud to offer our members CSA insurance, providing quality coverage at a lower price and tailored specifically to your reservation and rental needs. In a case where a car rental company has issues recognizing CSA as an acceptable insurance provider, please contact our team immediately. We'll provide the support you need to get your coverage accepted and get you on the road as soon as possible.

Please note that due to local restrictions, CSA insurance is not available to renters in Texas.

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